Reporting an Incident to PLP

Members must report to PLP any situation that may give rise to a patient claim, i.e. a demand for money or services.   

Even if a patient is not upset or angry, any member contemplating a refund of fees should contact PLP to receive guidance on the documentation required to protect the member’s interests. Failure to do so may jeopardize the member’s protection if the patient later demands more money from or commences a legal action against the member.

In some cases, the report will be recorded and the member will receive a form letter advising of the file number and to contact PLP in case of further developments. This would occur, for example, if you are reporting the matter only to protect your rights in case the patient makes a claim or demand in the future (called a “Precautionary Report”). If the matter requires immediate action, an Advisor will contact the member to obtain further information and provide assistance and advice.

*Member first name
*Member last name
*Office telephone no.
*Home telephone no.
  Mobile no.
*Preferred telephone no.
*Preferred email address
*RCDSO constituent ID
  Office location where incident/treatment occurred
*Preferred mailing address
*Patient's full name

  Patient's address

*Patient's date of birth
Open the calendar popup.
  What was the date of the incident?
Open the calendar popup.
*A brief description of incident
*When did you last treat the patient?
Open the calendar popup.
*First aware of the patient's concerns on:
Open the calendar popup.

*Did you get a description of patient's concerns?

  If so, was it:


Dealing with Unhappy Patients

For tips on how to deal with unhappy patients or a threat of litigation, see our e-pamphlet.